Operational Intelligence for retail,
built by the iVend Retail team.
Pulse is the real-time monitoring, compliance, and AI diagnostics layer for iVend Retail — built by CitiXsys, the company behind 1000+ iVend Retail customers across 90+ countries.
Why we built Pulse
For twenty years, CitiXsys has built and supported iVend Retail — the SAP-certified point-of-sale, ERP, and CRM platform now running in 90+ countries. We've watched our customers solve a thousand variations of the same problem: what is actually happening in my stores right now?
Replication queues lag silently. POS terminals stop reporting and nobody notices for days. Compliance evidence sits in twelve different SQL servers. Cold-chain breaches go untriaged until a regulator asks. Store managers don't see their morning brief until they're already on the floor.
Pulse is the layer above iVend that closes those gaps — operational intelligence delivered as a SaaS subscription, with AI diagnostics built in. Not a side feature. A purpose-built product.
20+
Years in retail
1000+
iVend Retail customers
90+
Countries
9
Global offices
We speak retail.
Pulse isn't a generic monitoring tool with a retail skin. Every alert, every chart, every help article assumes you live and breathe these terms:
Core retail vocabulary baked into Pulse
Leadership
Pulse is built by the same product, consulting, and support leadership behind iVend Retail's two-decade track record.
Pankaj Mathur
Chief Operating Officer
Ritesh Aurora
Managing Director
Abinesh Agarwal
VP, Product Management
Manish Chaturvedi
VP, Product Marketing
Ajay Mamgain
VP, Global Consulting
Ravinder Dahiya
VP, Global Support
Full team: CitiXsys leadership.
Where we are
Nine offices across five continents. CitiXsys teams support iVend Retail and Pulse customers in their own time zone and language.
Americas HQ
New York
1177 6th Avenue, 5th Floor
New York, NY 10036, USA
India HQ + R&D
Noida
SDF A-7, Noida Special Economic Zone
Noida Dadri Road, Phase II, Noida 201305
MENA HQ
Dubai
Office 116, Building DIC 10
Al Falak Street, Dubai, UAE
Europe HQ
Dublin
3rd Floor, Waterloo Exchange
Waterloo Road, Dublin 4, D04 E5W7
APAC
Singapore
5 Temasek Blvd #17-01
Singapore 038985
Africa
Johannesburg
1 Mount Quray St, Midstream Estate
Midrand, 1683, South Africa
Full directory of nine offices including New Hampshire, Toronto, and Panamá: ivend.com/contact-us.
The CitiXsys retail family
Pulse complements two other retail platforms from the same company.
iVend Retail
SAP-certified POS, loyalty, and inventory. The legacy platform Pulse monitors.
ivend.com →iVendNext
AI-native cloud ERP+POS+CRM platform with vertical packs for new industries.
ivendnext.com →Want to see Pulse in action?
Talk to our team — we'll set up a working demo against your iVend stack.
Talk to Pulse Sales