iVendPulse
Security

Your data. Your premises. Our intelligence.

Pulse was designed for retailers who can't afford to send transaction data to the cloud. Here's exactly how it works.

Data Flow

Your iVend Server
On your premises
3-5KB HTTPS
Every 5 min
Pulse Agent
Read-only SQL views
TLS 1.2+
Encrypted
Pulse Cloud
AWS (encrypted at rest)

What We Collect

  • Health check scores (28 checks, 8 dimensions)
  • Server CPU, memory, disk utilization
  • Replication queue depth and sync status
  • Store online/offline status
  • POS terminal connectivity
  • ERP integration sync status
  • Index fragmentation levels
  • Settlement and EOD processing status

What We Never Collect

  • Transaction or sales data
  • Customer names or PII
  • Payment card or financial data
  • Employee personal information
  • Product catalog or pricing
  • Loyalty member details
  • Business financial reports
  • Database record contents

The Pulse Agent

Read-Only

The Agent uses read-only SQL views. It has no write access to your iVend database. No schema changes, no stored procedures, no triggers.

5-Minute Install

Download, configure the connection string, run. The Agent is a lightweight Windows service that uses less than 50MB of memory.

Authenticated

Each Agent authenticates with a unique API key tied to your account. Keys are rotatable. All communication is HTTPS with TLS 1.2+.

Data Retention by Tier

Tier Metrics Retention Grace Period on Downgrade
Free7 days—
Standard30 days30 days
Pro90 days30 days

Managed services customers — retention per SOW.

Compliance

PCI DSS Friendly
No cardholder data touches the cloud. Agent reads only operational metrics.
GDPR Compliant
No customer PII collected. Data subject rights supported. EU data processing on request.
Tenant Isolation
Each customer's data is logically isolated. No cross-tenant data access.

Pharmacy-Specific Compliance

For pharmacy chains, Pulse Pharma adds 8 regulatory frameworks (PPB, NAFDAC, EDA, SFDA, and more) with 10 controls per jurisdiction, Inspector Pack PDFs, and 48-hour recall compliance.

See Pulse Pharma

See How the Agent Works

Step-by-step walkthrough of installation, what data flows where, and system requirements.

How it works

Have security questions or need our security whitepaper?

Contact Us