Connecting Your First Agent
Download, install, and verify the agent connection.
Overview
After setting up your organization, the next step is connecting the Pulse Agent to your iVend server. This is the bridge that sends operational data from your on-premises systems to Pulse cloud.
Getting your install token
The onboarding wizard provides your install token after the subdomain step. You can also find it later at Account → Agent. The token is a long string that uniquely identifies your Pulse account.
Installing the agent
Follow the detailed steps in Installing the Pulse Agent. The short version:
- Download the installer from the link in the onboarding wizard
- Run as administrator on your iVend HQ server
- Enter the install token and SQL Server connection string
- Click Install — the agent starts as a Windows service
Verifying the connection
After installation, Pulse waits for the first agent snapshot. This typically arrives within 60 seconds. You'll see:
- A green "Connected" indicator on the onboarding page
- Your health score populated on the Command Center
- Store and POS data appearing in the fleet pages
If the agent doesn't connect within 5 minutes, check the troubleshooting section in the agent installation guide.
What happens next
Once connected, the agent pushes snapshots every 5 minutes automatically. No further configuration is needed. You can now:
- Explore your health score
- Invite your team
- Start your 30-day Pro trial